Speaker "Steve Phillpott" Details
Using Big Data to Track Millions of HDDs and Predictively Create Better Customer Service
Following up on Steve’s use of Amazon last year, Steve will discuss HGST’s innovation in capturing ML data from across its manufacturing processes and developing a Big Data Platform that utilizes manufacturing data. The Big Data Platform enables detailed operational and logistics tracking of the millions of hard drives that HGST produces each year. HGST uses this manufacturing data to identify defects in batches, and can predictively analyze effects on any individual drive – out of the millions being produced every year. This platform utilizes information across 1,200+ tables from MySQL, NoSQL, and Hadoop relational databases around the world, and can visualize information across JMP, Tableau, IBM SPSS, and SAS to support all phases of product development, manufacturing, testing and support. This allows HGST to improve its tracking of each individual hard drive it produces, and proactively identify issues that could affect customers, before it happens.
Steve Phillpott was named Chief Information Officer for HGST, a Western Digital company, in March 2013. He is focused on deployment of a global infrastructure that supports the company’s innovation, manufacturing and delivery of quality storage technology solutions for Cloud, Big Data, Social and Mobile requirements. Based at the HGST U.S. headquarters in San Jose, Calif., he manages HGST’s global, multidisciplined IT team.
Prior to joining HGST, Steve Phillpott was CIO for Amylin Pharmaceuticals, a leading provider of drugs for the treatment of Diabetes. Steve was previously the CIO of Proflowers.com, a high volume e-commerce retailer and the VP of IT for Global Enterprise Applications at Invitrogen (now Life Technologies Corp). Prior to that, he held various leadership positions at companies including Memec (Avnet), Gateway and Qualcomm.
A recognized industry expert, Steve has received numerous industry awards. He is a frequent speaker on IT innovation, transformation and cloud migration strategies at many leading industry events, including Amazon Executive Summit and events sponsored by Gartner, Forrester, BIO-IT World, Information week 500 and numerous others.
Steve Phillpott received his BS in Engineering from the U.S. Naval Academy in Annapolis, Maryland, and holds a MBA in Technology Management from the University of Phoenix.