How Artificial Intelligence Can Humanize Workforce Communications And Customer Engagement Posted on : Nov 15 - 2018

Today’s workplace is becoming more efficient thanks to the effective implementation of technology. Between new collaboration tools, the incorporation of artificial intelligence (AI) and better platforms for connecting with customers, the way we work has changed greatly over the last couple of decades.

As companies look for new ways to stay ahead of industry changes, special attention needs to be directed toward how things like AI can better support administrative objectives rather than carrying out repetitive tasks that can take away beneficial time from employees. We’re starting to see artificial intelligence augment and enhance the human element, rather than replace it, to achieve greater results.

In a PwC survey conducted last February that sampled 2,500 consumers and business decision makers, 67% of business executives believe leveraging AI will amplify human intelligence and allow for more high-level thought, creativity, and decision making by allowing us to better process and analyze the constant increase of data in today’s world.

Let’s identify how businesses are already starting to set themselves apart by integrating AI and machine learning into millennial-minded organizations.

AI-Powered Chatbots Are Transforming The Employee Experience

Chatbots are like personal assistants for employees, providing access to information from multiple data sources instantly. Machine learning continuously expands chatbots’ knowledge bases, driving automation, operational efficiencies and scalability as a company grows. Your artificial intelligence is only as good as the data it can access.

For example, Virgin Atlantic rolled out Facebook’s Workplace last September in an effort to improve information sharing between staff and senior executives at the company. Workplace is an instant messaging platform, but it features bot integrations. Chatbots can serve as a reliable tool to help bring employees and management together and serve as an extension of the HR function.

Integrating chatbots with scheduling applications, HR management solutions, intranet sites, CRMs, and other systems empowers employees to make better business decisions and increases productivity by reducing time spent wasted looking for information.

Artificial Intelligence Improves Customer Experience by Improving Employee Experience

Just like your employees, customers are inundated with information on a daily basis. To stay competitive, companies have to understand the needs of discerning customers, and provide near perfect customer experiences to win over new customers and retain existing ones. Rather than anticipating customer demands, having access to information in real time translates to a more effective way to conduct business operations. View More