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Speaker "Richard Yeung" Details Back

 

Topic

Application of ML to reinvent debt collection.

Abstract

Debt collection is broken. Every year, 77 Million Americans have experiences with the Collections process, and they deserve a better approach - one that is more relevant, more digital, and less abrasive. That’s why banks, lenders, and industry leaders are coming to TrueAccord for innovative solutions recovering outstanding receivables.

TrueAccord is a category-defining company. We deploy technology and machine learning to innovate and optimize how debt is collected.

Hear about how we have designed an algorithmic approach that outperforms traditional agencies, while handling over 98% of contacts digitally. The problem is deep and fascinating: our intelligent engine, Heartbeat, decides which emails to send, what to show on the web page, who to call, and even what payment plans and settlements to offer.
 

Profile

Richard leads DataScience at TrueAccord, a company focused on applying machine learning to re-invent debt collection. Before this, he built supply chain optimization models for McMaster-Carr, launched a fresh-meal kit company, and studied at the University of Chicago.