June 09 to 11 2017, Santa Clara, USA.


Speaker "Hardik Modi" Details

Name :
hardik modi
Company :
Title :
Product Management
Topic :

Predictive Analytics in Contact Centers

Abstract :

Contacts centers rely on software to drive huge call volumes across continents. Genesys is the system of engagement delivering millions of interactions across channels. Learn how we leverage machine learning and predictive analytics to improve end customer experience.

Profile :
I am Sr. Product Manager at Genesys Telecommunications Labs. I have been working to define and build big data platforms to process and model data across contact centers within Genesys solutions.

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